HCAP Partners supported Arosa in scaling a uniquely caregiver-centered home care platform focused on quality, retention, and growth. 

Arosa is a national provider of home care and care management services for older adults and their families. The company pairs each client with a dedicated Care Manager who coordinates medical care, supports transitions, and helps families navigate complex aging-related needs. By combining personalized care plans with clinical oversight, Arosa helps clients maintain independence, safety, and quality of life at home.

In 2018, HCAP partnered with Bain Double Impact to invest in Arosa and support the creation of a national platform through the merger of Arosa and LivHOME. Working alongside management, HCAP applied its Gainful Jobs Approach™ to strengthen caregiver job quality and operational performance—embedding workforce strategy as a core driver of growth and care quality.

The partnership demonstrated how investing in frontline workers can improve both business outcomes and patient care. At exit, Arosa had expanded its footprint across 13 states, significantly improved caregiver retention, and strengthened operating performance while maintaining high-quality care for clients.